Shipping policy

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you. We would be more than happy to cancel your order and help you place a new order with your correct shipping/billing information if you'd like. Contact us at help@maatactive.com.

Where We Ship

We currently ship to U.S. addresses including Alaska and Hawaii. We do not ship to U.S. Territories, PO Boxes/APO/FPO addresses or internationally.

Shipping Costs

We offer free ground shipping on all domestic orders through Sendle (arrives in 3-7 business days after processing). Orders are shipped on business days only, and processing may take 2-3 business days. Business days are Monday-Friday, excluding federal holidays within the United States. If you would like to expedite your order, select UPS 3 Day Select, UPS 2nd Day Air or UPS Next Day Air at checkout. Price will be calculated at checkout based on your order’s size and weight. 

Once your order ships, look out for a confirmation email from Sendle with tracking information. For expedited orders, use the UPS tracking number you receive to track domestic shipments through www.ups.com. You can always check the status of your order by logging into your account, too. And if you don’t receive your shipping confirmation within three business days of placing your order, reach out to our customer service team and be sure to include your order number to expedite the process, help@maatactive.com. 

If you have reason to believe your package has been lost or stolen, please contact Customer Care to initiate a lost package investigation. Please allow 3-5 business days for the UPS and for MAÄT Customer Care to contact you for next steps (it can take up to 5-7 business days during promotional periods as well as November/December). If, after the investigation your package was claimed as lost, we are more than happy to re-ship a new order under Signature Required if your item(s) are still in stock, otherwise we'll process a gift card code for your original amount. Unfortunately, we are unable to process a refund at this time.

We Care About Our Impact on the Environment

We use Sendle for our Standard Shipping in the US, a 100% carbon neutral shipping service.