Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags attached. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at returns@maatactive.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at returns@maatactive.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

It is important to note that all items purchased using a promotion, sale or coupon code are Final Sale and can not be returned. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to return the original item, and go to maatactive.com to purchase the correct item in a new order.

Refunds

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less a return label fee, if applicable. Please remember it can take some time for your bank or credit card company to process and post the refund.